Newly Created Service Requests Not Visible Immediately
(Doc ID 2988853.1)
Last updated on NOVEMBER 22, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.23.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.07.0 version, Service Request
ACTUAL BEHAVIOR
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Service Request visibility issue
Non secured SRs are visible only to admin users but not visible to other users. Access group jobs are running as expected.
Scheduled 'Perform Near Real-Time Processing of Access Group Object Sharing Rules' job is running as expected.
This issue started happening 2 days before 23D update
EXPECTED BEHAVIOR
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Non secured SRs are visible to everyone immediately upon creation
STEPS
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The issue can be reproduced at will with the following steps:
1. Create SR manually in UI or through inbound email
2. SR is not visible to agents
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see newly created SRs
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |