My Oracle Support Banner

23D Talent Profile Items Expiry/Expired Alert Is Getting Error Out. (Doc ID 2989791.1)

Last updated on NOVEMBER 28, 2023

Applies to:

Oracle Fusion Profile Management Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.10.0 version, Profile Management

Enabeling the "Talent Profile Items Expiry" and "Talent Profile Items Expired" in Alert composer.

Setup an employee with expired license, and another employee whose license will get expired in 30 days. When running both of these alerts on demand, you will get the below error.


ERROR
-----------------------

oracle.jbo.JboException: Status Code Returned in Request 500:Internal Server Error

at oracle.apps.hcm.common.core.util.ClientHandler12c.validateClientResponse(ClientHandler12c.java:506)

at oracle.apps.hcm.common.core.util.ClientHandler12c.getResponse(ClientHandler12c.java:611)

at oracle.apps.hcm.common.core.util.ClientHandler12c.getResponseAsStream(ClientHandler12c.java:527)

at oracle.apps.hcm.common.core.util.ClientHandler12c.processResponseStream(ClientHandler12c.java:237)

at oracle.apps.hcm.common.core.util.ClientHandler12c.getWebResponseAsStreamInternal(ClientHandler12c.java:162)

at oracle.apps.hcm.common.core.util.ClientHandler12c.getWebResponseAsStream(ClientHandler12c.java:115)

at oracle.apps.hcm.common.core.util.ClientHandler12c.getWebResponseAsStream(ClientHandler12c.java:100)

at oracle.apps.hcm.common.core.alerts.processing.utils.ResourceAlertProcessingUtils.getWebReponseAsStream(ResourceAlertProcessingUtils.java:810)

at oracle.apps.hcm.common.core.alerts.processing.utils.ResourceAlertProcessingUtils.getWebReponseAsStream(ResourceAlertProcessingUtils.java:745)

at oracle.apps.hcm.common.core.alerts.processing.utils.ResourceAlertProcessingUtils.getWebReponseAsString(ResourceAlertProcessingUtils.java:738)

at oracle.apps.hcm.common.core.alerts.processing.utils.ResourceAlertProcessingUtils.getClientR




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Tools > Alert Composer > search for Talent Profile Items > Run on demand



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.