Teamwork ID Not Mapped To The Team Leader
(Doc ID 2990460.1)
Last updated on DECEMBER 05, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.D.02 and laterInformation in this document applies to any platform.
Goal
Teamwork on OFS can be either be done via drag and drop or selecting teamwork option from the resource hint:
When two or more resources are mapped to a teamwork activity, the teamwork ID is generated and updated in the APPT table (Configuration -> Applications -> <Select the corresponding application for DBaaS> -> Configure the APPT table). This table contains the activity information, including the Teamwork ID. If two or more resource are assigned under one team, they will all share the same teamwork ID, except for the team leader (the leading resource whom other resources are being assigned to). See also https://docs.oracle.com/en/cloud/saas/field-service/faded/c-detailsExamplesActivityFields.html#DetailsAndExamplesActivityFields-FB13FE55.
Is there a way we can make the teamwork ID be captured for the leading resource as well, so that we can formulate our DB queries to generate and map the teamwork details using the teamwork ID ?
Solution
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In this Document
Goal |
Solution |
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