CX4U Contact Update Failed (Doc ID 2990794.1)

Last updated on DECEMBER 14, 2023

Applies to:

Symptoms

On : 11.13.23.10.0 version, Call Center

ACTUAL BEHAVIOR
---------------
While trying to update contact in CX4U page, its giving below privilege error. User is able to create new contact without issues, but fails while updating. Please find attached HAR file.

{
  "title": "Bad Request",
  "status": "400",
  "o:errorDetails": [
  {
  "title": "You don't have the required permission. You can request that your help desk change your security settings. Contact your help desk. (FND-14)",
  "detail": "You don't have the required permission. You can request that your help desk change your security settings. Contact your help desk. (FND-14) An application error has occurred. Your help desk can use the\n following information to obtain a more detailed description of\n this incident: Incident ID: 138, Server Domain: FADomain,\n Server Instance: ServiceServer_1, Application Name: ORA_CRM_SERVICESAPP.",
  "o:errorCode": "FND:::FND_CMN_PRMSS_PRFRM"
  }
  ]
}

EXPECTED BEHAVIOR
-----------------------
Expect not to get errors

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in CX4U
2. Update a Contact

Cause

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