CX4U Contact Update Failed
(Doc ID 2990794.1)
Last updated on DECEMBER 14, 2023
Applies to:
Oracle Customer Experience for Utilities - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.10.0 version, Call Center
ACTUAL BEHAVIOR
---------------
While trying to update contact in CX4U page, its giving below privilege error. User is able to create new contact without issues, but fails while updating. Please find attached HAR file.
{
"title": "Bad Request",
"status": "400",
"o:errorDetails": [
{
"title": "You don't have the required permission. You can request that your help desk change your security settings. Contact your help desk. (FND-14)",
"detail": "You don't have the required permission. You can request that your help desk change your security settings. Contact your help desk. (FND-14) An application error has occurred. Your help desk can use the\n following information to obtain a more detailed description of\n this incident: Incident ID: 138, Server Domain: FADomain,\n Server Instance: ServiceServer_1, Application Name: ORA_CRM_SERVICESAPP.",
"o:errorCode": "FND:::FND_CMN_PRMSS_PRFRM"
}
]
}
EXPECTED BEHAVIOR
-----------------------
Expect not to get errors
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in CX4U
2. Update a Contact
Cause
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In this Document
Symptoms |
Cause |
Solution |