Rule Based Assignment Not Working Properly
(Doc ID 2991030.1)
Last updated on DECEMBER 12, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.21.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.04.0 version, Opportunities
ACTUAL BEHAVIOR
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The RBA is assigning those people as a team member in some opportunity, but the same is not assigning the mentioned people in some opportunities
EXPECTED BEHAVIOR
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RBA must assign mentioned people for opportunities without any exception
STEPS
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Go to Scheduled processes:
Run the Rule Base Assignment process - Request Opportunity Resource Assignment Process - ,parameters:
View Criteria : OpportunitySearchbyOptyNumber
Bind Parameters : BindOpportunityNumber=794327
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |