Why Redwood Service Request Create Page Primary Contact Drop Down Not Showing Only Values Based On The Account? (Doc ID 2991380.1)

Last updated on DECEMBER 22, 2023

Applies to:

Symptoms

On : 11.13.23.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Why Redwood Service Request Create Page Primary Contact Drop Down Not Showing Only Values Based On The Account?

In Redwood, while creating a service request, in the create page, Primary contact drop down is not showing the values based on the Account selected. Instead shows various contacts.
The list of primary contacts here is not in relation to the account.

Is there a potential issue with the contacts not matching?
 

EXPECTED BEHAVIOR
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In legacy Service UI, in the create service request page, primary contact field drop down is coming based on the account selected.
In Redwood, expecting the same behavior. I am expecting this drop down to be only the primary contact associated with the Account list before.

STEPS
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The issue can be reproduced at will with the following steps:

1. Navigate to Service.

2. Service Center (Redwood)

3. Create Service request.

4. Enter title and account.

5. Click on primary contact drop down.

6. Observe many values irrespective of the account selected.

Cause

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