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Error "Invalid Username. Please contact your System Administrator for further assistance" When A Bidder Attempts To Login to Unifier (Doc ID 2991539.1)

Last updated on DECEMBER 07, 2023

Applies to:

Primavera Unifier Cloud Service - Version 23.9 to 23.11 [Release 23.9 to 23.11]
Information in this document applies to any platform.


On : Primavera Unifier version 23.9

When any Bidder attempts to log into a Unifier environment the following error is being displayed at the Unifier login window.
" Invalid Username. Please contact your System Administrator for further assistance."

The issue can be reproduced at will with the following steps:

  1. A Bidder receives a bid invitation and credentials.
  2. The Bidder attempts to log into Unifier at the correct URL
  3. After entering the correct credentials, the Bidder receives the error message noted above, and cannot login successfully.


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