My Oracle Support Banner

Oracle Fusion Recruiting Booster Cloud: Two-Way Messaging Candidate Responses Are Not Recorded Under the Message Tab (Doc ID 2991886.1)

Last updated on DECEMBER 19, 2023

Applies to:

Oracle Fusion Recruiting Booster Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

Problem Description

We have enabled the Two-Way communication (email) feature to enable candidate communications from Oracle Recruiting Cloud (ORC). However candidate responses are not recorded under message tab. 

The issue can be reproduced at will with the following steps:

  1. Candidate replies to an email from ORC.
  2. Run ESS Job Process Recruiting Inbound Message

Note candidate responses are not recording in Oracle Recruiting Cloud (ORC) under Messages tab.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.