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OCI Management Agent Service : Agent is Not Starting On Windows Host (Doc ID 2992530.1)

Last updated on JANUARY 13, 2024

Applies to:

OCI Management Agent Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

OCI Management Agent is not starting on Windows host.
Agent is silent on Observability & Management.

Agent start fails with below error

C:\Oracle\mgmt_agent\agent_inst\log>NET START mgmt_agent
The Oracle Management Agent service is starting...................
The Oracle Management Agent service could not be started.

A service specific error occurred: 1.

More help is available by typing NET HELPMSG 3547.

C:\Oracle\mgmt_agent\agent_inst\log\mgmt_agent.log

[SysExecutor.0 (PrometheusEmitter.Agent-discovery)-131] INFO - DiscoveryItemTask PrometheusEmitter.Agent-discovery - autoPromote
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Cleaning up old files...
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - On windows, skipping file owner check
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Starting agent upgrade from version [231002.2039] to version [231002.2040]...
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Inserted RequestSigner associated with request SigningRequester[get([])] for signingKey: SigningKey[xxxxxxxxxxxx]
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Package Stream size:99003892
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Successfully unzipped agent upgrade package at: C:\Oracle\mgmt_agent\zip\unpack
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Successfully copied C:\Oracle\mgmt_agent\agent_inst\bin\agentUpgrader.bat to C:\Oracle\mgmt_agent\agent_inst\bin\tmpAgentUpgrader.bat
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Successfully deleted previous wrapper backup file: C:\Oracle\mgmt_agent\agent_inst\config\wrapper.conf.backedUpForUpgrade
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Backed up wrapper.conf to attempt agent upgrade
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Built macros for processing wrapper.conf as: {%SERVICE_TYPE%=mgmt_agent, %JAVA_HOME%=c:\Program Files\Java\jre-1.8, %EMSTATE%=C:\Oracle\mgmt_agent\agent_inst, %CORE_JAR%=agent-upgrader-1.0.3235.jar, %VERSION%=231002.2039, %ORACLE_HOME%=C:\Oracle\mgmt_agent\231002.2039}
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Processed wrapper.conf.template to point it to agent upgrader
[SysExecutor.1 (ManagedAgent upgrade checker)-133] INFO - Exiting for wrapper to spin up the agent upgrader...

  

Cause

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In this Document
Symptoms
Cause
Solution


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