SRs Not Getting Assigned to Any Queues
(Doc ID 2992838.1)
Last updated on DECEMBER 19, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.01.0 and laterInformation in this document applies to any platform.
Goal
The customer has created queues and defined the assignment rules to route the Service Requests to the queues, but when Service Requests are created, why are they not getting assigned to any queues?
Solution
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In this Document
Goal |
Solution |
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