My Oracle Support Banner

SRs Not Getting Assigned to Any Queues (Doc ID 2992838.1)

Last updated on DECEMBER 19, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version and later
Information in this document applies to any platform.


The customer has created queues and defined the assignment rules to route the Service Requests to the queues, but when Service Requests are created, why are they not getting assigned to any queues?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.