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Price Change Group Are Stuck In Processing Status (Doc ID 2992879.1)

Last updated on APRIL 05, 2024

Applies to:

Oracle Retail Pricing Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Price Change Group is stuck in processing status for more than 24 hours

Price Change Group Id:XXXX

EXPECTED BEHAVIOR
-----------------------
Price change should be approved

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to PCS
1. Create a Price Change Group and Add an item (50 items)
2. Click on Next
3. Add a location (500+ locations)
4. Add price change info, Effective date, Price change value
5. Click on Next--> Summary page is displayed
6. Click on approve
7. Price change should be approved but is stuck in processing status for more than 24 hours

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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