SIOCS: Error When Printing Tickets - The Item Ticket Format was Not Found
(Doc ID 2992983.1)
Last updated on DECEMBER 13, 2023
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 and laterInformation in this document applies to any platform.
Symptoms
On : 23.1 version, Lookups
SIOCS: Error When Printing Tickets
Receiving the message "The Item Ticket Format was not found" when trying to print tickets. This is happening for all users of one store.
This is happening at only one store that was recently opened.
ERROR
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The Item Ticket Format was not found
STEPS
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The issue can be reproduced at will with the following steps:
1. Print label
2. Error
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users at this store cannot print labels for items.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |