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SIOCS: Error When Printing Tickets - The Item Ticket Format was Not Found (Doc ID 2992983.1)

Last updated on DECEMBER 13, 2023

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

On : 23.1 version, Lookups

SIOCS: Error When Printing Tickets

Receiving the message "The Item Ticket Format was not found" when trying to print tickets. This is happening for all users of one store.

This is happening at only one store that was recently opened.

ERROR
-----------------------
The Item Ticket Format was not found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Print label
2. Error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users at this store cannot print labels for items.

Cause

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In this Document
Symptoms
Cause
Solution
References


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