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User Shows Status As "Offline" Eventhough The User Is Logged In And Active On crmUI Pages (Doc ID 2993068.1)

Last updated on DECEMBER 20, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.10.0 and later
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Goal

 Why does the user presence show as "Offline" on the Omni Toolbar in the current browser session even though the user is active on the 'crmUI' pages in the application?

Solution

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In this Document
Goal
Solution
References


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