My Oracle Support Banner

Chat Agent Is Not Receiving Any Chat Requests (Doc ID 2993069.1)

Last updated on DECEMBER 20, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


The customer has created a queue for handling chat requests and has defined a routing rule to route the requests to the queue. The Omnichannel has also been enabled. The chat agents have also been assigned to the queue, but when the agents sign into the application, why are they not receiving any chat requests?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.