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Chat Live Window Is Not Loading For Service Agents (Doc ID 2993079.1)

Last updated on DECEMBER 20, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Symptoms

The customer has configured the DCS portal and chat feature. However, when the customer is initiating chat requests and when the agents (Customer Service Representatives) try to access the Chat Interaction Live Window, it's not loading or showing only blank screen. 

Cause

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In this Document
Symptoms
Cause
Solution
References


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