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Error "Set Your Status To Available To Receive Chats" In Live Window Is Displayed to Chat Agents (Doc ID 2993103.1)

Last updated on DECEMBER 13, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Chat

When Chat agents are attempting to access Live Window, the following error occurs.

"Set your status to 'Available' to receive chats"

The issue can be reproduced at will with the following steps:
1. Open Live Window
2. The reported error is displayed


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