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Error "Set Your Status To Available To Receive Chats" In Live Window Is Displayed to Chat Agents (Doc ID 2993103.1)

Last updated on DECEMBER 13, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.01.0 version, Chat

When Chat agents are attempting to access Live Window, the following error occurs.

ERROR
-----------------------
"Set your status to 'Available' to receive chats"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Live Window
2. The reported error is displayed

Cause

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In this Document
Symptoms
Cause
Solution


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