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Why Are Chat Requests Not Getting Routed To a Chat Queue? (Doc ID 2993332.1)

Last updated on DECEMBER 14, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.22.07.0 version, Chat

The customer has created a Chat queue and has assigned Chat agents to it, but when submitting chat requests, why are they not getting routed to the queue?
 

Solution

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In this Document
Goal
Solution
References


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