Why Are Chat Requests Not Getting Routed To a Chat Queue?
(Doc ID 2993332.1)
Last updated on DECEMBER 14, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Goal
On : 11.13.22.07.0 version, Chat
The customer has created a Chat queue and has assigned Chat agents to it, but when submitting chat requests, why are they not getting routed to the queue?
Solution
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In this Document
Goal |
Solution |
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