Cleranace Reset Stuck In 'Processing' Status - cannot_approve_reset_with_no_clearance
(Doc ID 2993778.1)
Last updated on DECEMBER 19, 2023
Applies to:
Oracle Retail Pricing Cloud Service - Version NA and laterInformation in this document applies to any platform.
Symptoms
Clearance resets stuck in Processing status: User inducted 3 web clearance resets into the system & it said there were conflicts. However, when user opened the clearance group to look at the conflicts, all the resets were in processing status & have remained there for hours now.
From RPM_CON_CHECK_ERR - cannot_approve_reset_with_no_clearance
STEPS
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The issue can be reproduced at will with the following steps:
The user created a clearance reset and it is stuck in processing status.
Cause
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In this Document
Symptoms |
Cause |
Solution |