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Label Printing Errored Out With Unable To Connect Printer Service In Dev-1 After 23.2.301.3 Upgrade (Doc ID 2994070.1)

Last updated on DECEMBER 21, 2023

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 23.2 and later
Information in this document applies to any platform.

Goal

Label printing Errored out with unable to connect Printer service

ERROR
-----------------------
Unable to connect to the Printer Service.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to EICS-Inventory Management
2. Select Print ticket and enter an item
3. Select the format and printer

Expected: label should be printed
Actual: Getting an error message ‘Unable to connect to the Printer Service’.
 

Solution

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In this Document
Goal
Solution


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