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The Milestone Warning And Compliance Flags Are Not Being Set In Service Request Milestones (Doc ID 2994170.1)

Last updated on JANUARY 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

In service requests the SLA compliance flag and Warning flags are not being updated after the due date has expired.  The job "Monitor Service Request Milestone is scheduled to run and milestones do get updates except for these flags. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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