Customer Order With Reverse Pick in Incorrect State
(Doc ID 2994857.1)
Last updated on JANUARY 03, 2024
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 and laterInformation in this document applies to any platform.
Symptoms
A Reverse Pick was externally created when a CO was cancelled externally (SOAP Service FulfilOrdColRef) and a proper Reverse Pick notification was created. However, the status in the Customer Order List screen remains unchanged.
EXPECTED BEHAVIOR
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Status should have changed to Reverse Pick
Steps to Reproduce:
Configure SIOCS: Picking Required for Customer Orders = 'Y'
1. Create a Customer Order in SIOCS, fulfilled by store stock
4. Notice that a Notification was created for the Reverse Pick as expected.
5. The Status of the Customer Order remains unchanged (Ready for Ship/Pickup) even with a Reverse Pick list externally created
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |