Access Denied Message when Attempting to Open a Second Main Document Transaction
(Doc ID 2994938.1)
Last updated on JANUARY 31, 2024
Applies to:
Oracle BigMachines CPQ Cloud Service - Version 23 C Patch 8 to 24 A [Release 23 to 24]Information in this document applies to any platform.
Symptoms
The user gets an Access Denied message when attempting to open the Transaction for a second Main Document in the Commerce process:
You have reached this page due to one of the following reasons:
Your session has timed out.
You do not have permission to view the page you were trying to access.
You have entered unsupported characters on the url like '<' or '>'.
Note, that adding multiple Main Documents to a single Commerce Process is no longer possible in new versions of CPQ. This issue affected customers who previously set this up.
Changes
Site was Upgraded to 23 C.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |