My Oracle Support Banner

Access Denied Message when Attempting to Open a Second Main Document Transaction (Doc ID 2994938.1)

Last updated on JANUARY 31, 2024

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 23 C Patch 8 to 24 A [Release 23 to 24]
Information in this document applies to any platform.


The user gets an Access Denied message when attempting to open the Transaction for a second Main Document in the Commerce process:

You have reached this page due to one of the following reasons:

Your session has timed out.
You do not have permission to view the page you were trying to access.
You have entered unsupported characters on the url like '<' or '>'.

Note, that adding multiple Main Documents to a single Commerce Process is no longer possible in new versions of CPQ. This issue affected customers who previously set this up.


 Site was Upgraded to 23 C.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.