Unable To Use Follow-up Activity For Technician
(Doc ID 2995179.1)
Last updated on JANUARY 08, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 23.D.02 and laterInformation in this document applies to any platform.
Symptoms
On : 23.11.2, Quota
When attempting to book a new activity as part of a new configuration to enable follow-up activities
the following error occurs.
ERROR
-----------------------
Unable to find appropriated capacity area for the activity
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure the book activity button and named it as follow-up
2. Use the book_activity actions on the button configuration
3. Create a new activity with a complete address and zip code
4. Try to book a follow-up activity using the newly created button
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the new follow-up functionality which enables technicians to perform work and determine that additional parts and follow-up are required.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |