Error Occurs When Trying To Navigate To 'Invoice/Item View' in Detail Matching Screen
(Doc ID 2995953.1)
Last updated on JANUARY 05, 2024
Applies to:
Oracle Retail Invoice Matching Cloud Service - Version 19.3 and laterInformation in this document applies to any platform.
Symptoms
Error occurs when trying to navigate to 'Invoice/Item View' in Detail Matching screen.
ERROR
-----------------------
"An application error has occurred"
Steps to Recreate:
- Create a Purchase Order (PO) for multiple items. Ensure that one of the items has zero cost.
- Receive zero cost item partially along with few other items.
- Receive all other items fully.
- Navigate to Summary Matching -> Detail Matching screen.
- Resolve discrepancy for one item which is not having zero cost in PO.
- Try to navigate to 'Invoice/Item View' and notice the error:
"An application error has occurred" - LOGGER_LOGS shows below error:
"@0PACKAGE_ERROR@1ORA-01476: divisor is equal to zero@2REIM_ONLINE_MATCH_SQL.CREATE_INVC_ITEM_VIEW_WS ORA-01476: divisor is equal to zero"
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |