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Account Panels Are Not Visible (Doc ID 2996650.1)

Last updated on JANUARY 15, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Renamed "Redwood Sales" to "Gates Next Generation"
Navigate to "Gates Next Generation" -> Accounts
Query up any Account
The panels are not coming up


EXPECTED BEHAVIOR
-----------------------
Renamed "Redwood Sales" to "Gates Next Generation"
Navigate to "Gates Next Generation" -> Accounts
Query up any Account
The panels should be coming up


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Renamed "Redwood Sales" to "Gates Next Generation" via sandbox and publish the sandbox
Navigate to "Gates Next Generation" -> Accounts
Query up any Account
The panels are not coming up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see any panel for the Account

Cause

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In this Document
Symptoms
Cause
Solution
References


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