Transactions in Calculation Error Status. It Should Have Been Recalculated With the New Compensation Plan Assigned. (Doc ID 2996970.1)

Last updated on JANUARY 08, 2024

Applies to:

Symptoms

Participant is assigned to the same compensation plan but with different date range.
The quotas are updated appropriately.
Commission generated correctly for Q1.
However, Q2+ is not generating any commission. The status shows Calculation Error.
 

STEPS
The issue can be reproduced at will with the following steps:
1. Assign comp plan to participant for full year
2. Load transactions and calculate
3. End date the Comp Plan and reassign the same comp plan but with different date range.
    Compensation Plan                                                Start Date    End Date     Role Name
    2024 CBU M1 BOOKINGS-10 + M2 DTC UNITS-10   4/1/23          6/30/23      FY24-FULL-DTC-110-10
    2024 CBU M1 BOOKINGS-10 + M2 DTC UNITS-10   7/1/23          3/29/24      FY24-FULL-DTC-120-10
4. Modify the annual quotas so for Q1 comp plan, the quotas for zero for Q2-Q4
    Modify the annual quotas so for Q2 comp plan, the quotas are zero for Q1
5. Run Deploy Compensation Plan
6. Run Calculation for Q2 date range
7. Review earnings for Q2 and see that for participant, it shows as Calculation Error status

Cause

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