In Digital Sales, Lead Convert Layout Custom Attribute Values Are Not Getting Passed In The Payloads
(Doc ID 2997106.1)
Last updated on JANUARY 19, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.10.0 version, Lead Management
In digital sales Lead convert Layout, new custom fields are added and the value selected in the custom fields are not getting passed in the payload.
ACTUAL BEHAVIOR
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Custom field values are not getting passed in the payload while converting Leads to Opportunity.
EXPECTED BEHAVIOR
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Custom field values should get passed in the payloads while converting Leads to Opportunity.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Leads in Digital Sales
2. Select any qualified Lead
3. Select 'Convert' smart action
4. Select the required values and select the custom field values
5. Click on 'Save'
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |