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Fusion Global HR : The request operation failed with the business rules defined for RuleSet1 (Doc ID 2997508.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

When employee adds a Document record through Self service or HR adds a Document record for an employee, the transaction fails with below error.

Issue Type : BPEL_TASK_30103
Issue Description : The request operation failed with the business rules defined for RULESET1.
Resolution : Validate the BPM rule for RULESET1 and ensure it returns a valid approval hierarchy.

NOTE: This error can be faced with any type of transaction

Changes

Customer had 3 RULESETS in place and created Approval rule as below.

Example: Requirement : Based on a condition the Approval should go to LINE_MANAGER >> AOR >> CEO, so they created rules in RULESETS as below.

RULESET1 : No Approval rule defined (There were around 150 rules already defined here and so didn't want to create new rule on this ruleset)
RULESET2 : IF <condition> THEN <Approval to LINE_MANAGER> followed by <Approval to AOR>
RULESET3 : IF <same condition as in RULESET2> THEN <Approval to CEO> 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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