Active Account Summary Zone Issues
(Doc ID 2997785.1)
Last updated on JANUARY 16, 2024
Applies to:
Oracle Utilities Customer Cloud Service - Version 23A to 23B [Release 23]Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.9.0.1.1 [Release 2.8 to 2.9]
Information in this document applies to any platform.
Symptoms
On: 22A/2.8.0.0.0 version, Environment Related
Active Account Summary Zone Issues
The active account summary zone on accounts with more than 25 accounts is not able to display any accounts beyond the 25th one. These would be on the next page of results but do not load upon clicking the next button.
ERROR
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ABROUSSA - ad8ae547d8234119 2023-02-20 14:58:42.784-0500 [64] ERROR com.splwg.shared.logging.AggregatingLogger Complete com.splwg.base.web.dataservlet.PageRead FWLZDEXP Exception Message: (Server Message)
Category: 11001
Number: 502
Call Sequence:
Program Name:
Text: System Error. Please see logs for more details. [xref=44820d3c-877c-4d19-b8df-f8491847f8ac]
STEPS
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The issue can be reproduced at will with the following steps:
Account ID XXXXXXXXX
1. Account Information -> Customer Information Tab
2. Click the Next button in the Account Active Summary Zone
3. Expectation: Next set of accounts loads
4. Actual: No Results
5. Clicking Next again gives a system error
System Error. Please see the logs for more details
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |