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Unable to login to Primavera Analytics Stuck at the 'Signing In' Animation No Errors are Generated (Doc ID 2999478.1)

Last updated on MARCH 20, 2024

Applies to:

Primavera Analytics Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When attempting to login to Primavera Analytics (OBIEE Analytics) the page gets stuck on the 'Signing In' animation and never completes.

EXPECTED BEHAVIOR
-----------------------
To be able to successfully login to Primavera Analytics.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Access the Primavera Analytics URL for example, https://p6.oraclelcoud.com/customer/analytics
2.  Submit the user login credentials.
3.  Take note that the login process never completes.

Cause

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In this Document
Symptoms
Cause
Solution


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