Unable to login to Primavera Analytics Stuck at the 'Signing In' Animation No Errors are Generated
(Doc ID 2999478.1)
Last updated on MARCH 20, 2024
Applies to:
Primavera Analytics Cloud Service - Version 16.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When attempting to login to Primavera Analytics (OBIEE Analytics) the page gets stuck on the 'Signing In' animation and never completes.
EXPECTED BEHAVIOR
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To be able to successfully login to Primavera Analytics.
STEPS
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The issue can be reproduced at will with the following steps:
1. Access the Primavera Analytics URL for example, https://p6.oraclelcoud.com/customer/analytics
2. Submit the user login credentials.
3. Take note that the login process never completes.
Cause
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In this Document
Symptoms |
Cause |
Solution |