Bottom Record In List View On Redwood Sales Dashboard Is Not Clickable
(Doc ID 2999728.1)
Last updated on JANUARY 31, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.10.0 version, Workspace and Adaptive Search
ACTUAL BEHAVIOR
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Bottom record in List view on Redwood Sales Dashboard is not clickable
When users interact with a list on the Redwood Sales Dashboard, the last record in the list cannot be clicked. Please see the attached screenshot, and note that the list is scrolled all the way to the bottom. the Account name and the Ellipsis on the last record on the list do not respond in any way when clicked.
EXPECTED BEHAVIOR
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When we click last record then it suppose to open
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Redwood Sales Dashboard
2. click the last record from any list
3. It is not opening
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot open last record in the list
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |