Plugin API does not update all the properties (Doc ID 2999956.1)

Last updated on JANUARY 31, 2024

Applies to:

Symptoms

When a pending assisting activity is updated from a plugin using the update method, only the status is updated, but other properties are not updated.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Select a leader resource and assign work.
2. Select an assisting Resource, assisting to the leader, and select the assigned assisting activity.
3. From the activity details select the plugin.
4. From the plugin try to set to En route the activity. by using the update method:

{
  "method": "update",
  "backScreen": "plugin_by_label",
  "backPluginLabel": "my plugin",
  "activity": {
  "aid": XXXXX,
  "extra_property1": "XXXX",
  "extra_property12": "2023-12-19 14:41:08",
  "astatus": "enroute",
  "position_in_route": -1
  },
  "apiVersion": 1
}

5. The updateResult method replies correctly including all the updated fields.
6 When calling the Get Activity API for the same activity, only the astatus was updated, and the other 2 are not returned.

Cause

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