Open Strategy Tasks Not Being Automatically Reassigned After Collector Has Been Changed
(Doc ID 3000341.1)
Last updated on FEBRUARY 05, 2024
Applies to:
Oracle Fusion Advanced Collections Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
When the collector is changed on a customer, the open tasks remain with the old collector and are not automatically assigned to the new collector.
Steps to Reproduce:
- Open strategy tasks are assigned to CollectorA
- Change the collector assigned to the customer from CollectorA to CollectorB
- View the open tasks. The open task is still assigned to CollectorB
Cause
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In this Document
Symptoms |
Cause |
Solution |