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Open Strategy Tasks Not Being Automatically Reassigned After Collector Has Been Changed (Doc ID 3000341.1)

Last updated on FEBRUARY 05, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

When the collector is changed on a customer, the open tasks remain with the old collector and are not automatically assigned to the new collector.

Steps to Reproduce:

  1. Open strategy tasks are assigned to CollectorA
  2. Change the collector assigned to the customer from CollectorA to CollectorB
  3. View the open tasks.  The open task is still assigned to CollectorB

Cause

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In this Document
Symptoms
Cause
Solution


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