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iOS: Push Notifications Are No Longer Being Received After Upgrading the Mobile Device To Version 24.1 (Doc ID 3000354.1)

Last updated on MARCH 01, 2024

Applies to:

Primavera Unifier Cloud Service - Version 23.11 to 24.1 [Release 23.11 to 24.1]
Primavera Unifier - Version 23.12 to 23.12.1.0 [Release 23.12]
Information in this document applies to any platform.

Symptoms

iOS : Version 24.1

ACTUAL BEHAVIOR
-------------------------------
Push Notifications are no longer being received.

STEPS TO REPRODUCE
-------------------------------

  1. Install iOS 24.1 on the iOS mobile device.
  2. Send a new task/record to a user.
  3. Users are supposed to automatically receive a notification on the iOS phone to alert of the new task - however no notification is received.

EXPECTED BEHAVIOR
-------------------------------
Users should get push notification on iOS mobile devices.

Cause

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In this Document
Symptoms
Cause
Solution
References


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