My Oracle Support Banner

Customer Level Notes In The Collections Dashboard Are Not Getting Saved (Doc ID 3001239.1)

Last updated on JANUARY 31, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

Customer level notes in the Collections Dashboard are not getting saved.

Steps to Reproduce :

  1. Go to Collection Dashboard
  2. Query the customer Account
  3. Click on Notes Tab
  4. Add a Note and Save
  5. Navigate back to the UI and see that notes are missing

 

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.