Quantity Mismatch Between Transfer Shipment Report & Container Lookup In EICS
(Doc ID 3001258.1)
Last updated on FEBRUARY 05, 2024
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 to 23.2 [Release 23.1 to 23.2]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Quantity mismatch between Transfer Shipment Report & Container Lookup in EICS
There is an Item Qty mismatch between Transfer Shipment Report & Container Lookup in EICS for this Shipment ID:-8000003618 ,Container ID:-000009000260146244.
Provided one example as below
In Transfer Shipment Report - 129987572 (Item) - 14 qty
Container Detail in EICS - 129987572 (Item) - 22 qty
Store Location No:- 30083
Note: This is not the only incorrect item on this report
EXPECTED BEHAVIOR
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The transfer shipment report details should match the Container Detail Screen in EICS
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to EICS.
2. Go to Lookups - Container Lookup
3. Enter the container Id in search and get the container details.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |