RIB RMS Publishing Adapters Are Down
(Doc ID 3002349.1)
Last updated on FEBRUARY 21, 2024
Applies to:
Oracle Retail Integration Cloud Service - Version 22.1 to 23.1 [Release 22.1 to 23.1]Information in this document applies to any platform.
Symptoms
users notice RIB RMS publishing Adapters are down in Prod and no one has brought down the adapters
ERROR
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2023-07-11 02:05:39,565 DEBUG [Timer-118] service.RetailServiceFactory (RetailServiceFactory.java:105) - Found Service (GetNextPublisher )from Local EJB Cache !
2023-07-11 02:05:39,565 DEBUG [Timer-118] service.RetailServiceFactory$LocalEjbInstantiator (RetailServiceFactory.java:211) - Creating the LocalBean instance for home(com.retek.rib.app.getnext.impl.GetNextPublisher_enwlcn_LocalHomeImpl@34b96e44).
2023-07-11 02:05:39,565 DEBUG [Timer-118] service.RetailServiceFactory$LocalEjbInstantiator (RetailServiceFactory.java:215) - Created the Local bean (com.retek.rib.app.getnext.impl.GetNextPublisher_enwlcn_ELOImpl).
2023-07-11 02:05:39,565 DEBUG [Timer-118] service.RetailServiceFactory$LocalEjbInstantiator (RetailServiceFactory.java:231) - Getting the proxyInstance for the local ejb ..
2023-07-11 02:05:39,565 DEBUG [Timer-118] service.RetailServiceFactory$LocalEjbInstantiator (RetailServiceFactory.java:238) - Got proxyInstance for the Local ejb service($Proxy351).
2023-07-11 02:05:39,565 DEBUG [Timer-118] impl.GetNextTimerTaskImpl (GetNextTimerTaskImpl.java:316) - Created GetNextPublisher Service instance.
2023-07-11 02:05:39,565 DEBUG [Timer-118] impl.GetNextTimerTaskImpl (GetNextTimerTaskImpl.java:317) - Calling GetNextPublisher Service.
2023-07-11 02:05:39,568 ERROR [Timer-118] impl.GetNextPublisherEjb (GetNextPublisherEjb.java:194) - Rolling back the transaction.
java.sql.SQLException: Unexpected exception while enlisting XAConnection java.sql.SQLException: XA error: XAResource.XAER_RMFAIL start() failed on resource 'rib-rms-managed-datasource_RIBDomain': XAER_RMFAIL : Resource manager is unavailable
javax.transaction.xa.XAException: Unexpected error during start for XAResource 'rib-rms-managed-datasource': XA error: oracle.jdbc.xa.OracleXAException: XAErr (-7): Resource manager is unavailable. ORA-17410 SQLErr (0): OracleError = 17410; OracleSQLError = 0; XAError = -7: XAErr (-7): Resource manager is unavailable. ORA-17410 SQLErr (0)
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to RIB RMS
2. Check the publisher adapters
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, causing data flow issues thereby resulting in huge backlog in the queue
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |