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Gateway Test Connection Fails With Error "Cloud not connect to the server. Please check the entered URL or the Gateway Server" On Cloud (Doc ID 3003007.1)

Last updated on FEBRUARY 09, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to test connection to Gateway API from P6EPPM Cloud,
the following error occurs.

ERROR
-----------------------
Cloud not connect to the server. Please check the entered URL or the Gateway Server

 

STEPS
-----------------------
The issue can be reproduced with the following steps:

  1. Log on P6 Web in the Cloud environment.
  2. Go to Administration -> Application Settings -> Gateway
  3. Click on the Test Connection button.
  4. It fails with above error.

Cause

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In this Document
Symptoms
Cause
Solution


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