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Oracle CPQ Cloud: Guidelines and deadlines for submitting Update requests (Doc ID 3003483.1)

Last updated on MAY 16, 2024

Applies to:

Oracle BigMachines CPQ Cloud Service
Information in this document applies to any platform.

Purpose

 When creating Service Requests in My Oracle Support portal, customers can choose from a list of Problem Types related to Update requests. The purpose of this document is to provide guidance on each supported scenario.

Scope

Each Update request includes details and deadlines by when the requests should be submitted. Note that submitting a Service Request before the deadline does not represent a commitment that the request will be approved and more details will be provided on each Service Request depending on the nature of the request. Before submitting an Update Request, please ensure you review the Oracle CPQ Cloud | Quarterly Cohort Upgrades (Doc ID 2742463.1).

Details

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In this Document
Purpose
Scope
Details
 Quarterly Update Schedule change request
 Maintenance Region Change request
 Update Deferral request
 Early Update request
 Concurrent maintenance request/Production Support request
 Minor version update
References

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