Search Engine Does Not Find Activities In The Past
(Doc ID 3004300.1)
Last updated on FEBRUARY 26, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.A.05 and laterInformation in this document applies to any platform.
Symptoms
PROBLEM STATEMENT: Activities in the past are not found by the search engine.
ERROR (if applicable): N/A
RECREATE STEPS:
1. Go to the dispatch console and search for activity e.g. from January 24 using a configured key
EXPECTED BEHAVIOR: Activity is found/displayed
ACTUAL BEHAVIOR: Activities from previous days are not being displayed.
BUSINESS IMPACT: Contractors cannot validate orders from previous days and cannot route to work
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |