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Empty User Information (Routing) In Activity History (Doc ID 3005059.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 23.D.11 and later
Information in this document applies to any platform.

Symptoms

ISSUE DESCRIPTION:
==================
Activity history screen is missing User information for some actions (ex: Routing), as well as in the message scenarios (ex: assignedBy_label scenario must set the assigned_by property, but we have empty values for the Routing values).

EXPECTED BEHAVIOR:
===================
User information should be present for all actions on activity history tab.

ACTUAL BEHAVIOR:
================
User information missing in some cases, apparently all related to routing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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