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Autorouting Not Assigning Activities (Doc ID 3005117.1)

Last updated on FEBRUARY 28, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 23.D.02 and later
Information in this document applies to any platform.

Symptoms

On : 23.D.02 version, Routing

ACTUAL BEHAVIOR
---------------
Autorouting not assigning activities

Multiple routing plans did not autoroute as expected. Also, one system didn't autoroute for the first 75 minutes of the day and then began routing without any changes on our end.

EXPECTED BEHAVIOR
-----------------------
Autorouting should complete as expected similar to yesterday and each day before.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
None.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, activities are not routed appropriately.

Cause

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In this Document
Symptoms
Cause
Solution
References


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