Help Desk Notifications Are Going To The Wrong Email Address For The Primary Contact
(Doc ID 3005417.1)
Last updated on FEBRUARY 20, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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An employee is receiving helpdesk notifications to their home e-mail address instead of their work e-mail address
EXPECTED BEHAVIOR
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Expect that the e-mail notifications will be sent to the work e-mail address
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a helpdesk service request
2. Update the service request and notify the primary contact
3. email is sent to their home e-mail address
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |