Parallel Approval: How does the "Follow Approval Flow" return option work when an approver requests information (RFI)? (Doc ID 3005443.1)

Last updated on FEBRUARY 27, 2024

Applies to:

Goal

How does the return Option "Follow approval flow" work in a parallel approval process (i.e. first responder win)?

According to the testcases, after the second approver (in an approval group of three approvers) requests for information using the "Follow approval flow" option and the invoice creator submits it, only the second approver can approve the invoice. The remaining two approvers can only see the invoice notification and cannot approve because 'approve' and 'reject' options are not available. 

Is this an expected behavior?

Steps to Reproduce:

This behavior can be reproduced at will with the following steps:

1. Invoice created and submitted for approval.
2. We have three approvers in the approval group.
3. All three approvers are notified.
4. The second approver requested for information using the “Follow approval flow” option.
5. The invoice creator was alerted.
6. Information is submitted by invoice creator.
7. The three approvers are notified. However, only the second approver, who requested the information, can approve.
9. The remaining two approvers can only see the invoice notification and cannot approve because approve/reject options do not exist.

The system appears to ignore the chosen "Follow Approval Flow" return option and instead behave as described for the "Back To Me" option.

What is the expected behavior in a parallel approval flow with three approvers?

Should all approvers retain the ability to approve or reject the invoice when return option "Follow approval flow" is selected?

Solution

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