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Activity Type Does Not Show Up In The List (Doc ID 3005965.1)

Last updated on MARCH 19, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 23.D.02 and later
Information in this document applies to any platform.

Symptoms

On : 23.11.2 version, Configuration

ACTUAL BEHAVIOR
---------------
Activity Type does not show up in the list

When changing an Activity type within an Activity Details, some activity types that are active do not show up. 

EXPECTED BEHAVIOR
-----------------------
The Activity Type should appear in the activity type picklist.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the environment
2. Open an activity
3. On the Activity Details page, click on the Activity Type picklist, and does not appear on the list

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the activity type of an activity.

Cause

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