AIF: How to Resolve Retail AI Assistant / Oracle Digital Assistant Error "Unable to route message Please contact support" (Doc ID 3006125.1)

Last updated on FEBRUARY 23, 2024

Applies to:

Oracle Retail AI Foundation Cloud Service - Version 24.1 and later
Information in this document applies to any platform.

When users interact with the Retail AI Assistant / Oracle Digital Assistant (ODA) multiple messages are displayed. For example:

How can this be resolved?

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