How To Setup OIC Integration To Get Relationships Under Accounts
(Doc ID 3006158.1)
Last updated on MARCH 01, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, CX Integration
ACTUAL BEHAVIOR
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When passing fields from CRM Relationship to OIC via REST, the action is not triggered
EXPECTED BEHAVIOR
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Using REST, the fields should be passed to OIC
STEPS
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The issue can be reproduced at will with the following steps:
1. Create record in Relationship
2. Trigger REST to pass it to OIC
3. Record is not passed
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot pass the records from CRM to OIC
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |