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Business Process Creation via CSV File Import Fails with "Cannot Create Workflow Process" Errors in the Error Email (Doc ID 3006183.1)

Last updated on FEBRUARY 26, 2024

Applies to:

Primavera Unifier Cloud Service - Version 23.11 and later
Information in this document applies to any platform.


When attempting to create a new Business Process (BP) record via a CSV (comma-separated value) template import, the BP record is not created and an error email is received that displays the error noted below.

The following Knowledge Document indicates that this error can occur when there is not an "Active" user for some steps in the workflow. But the workflow setup consists of only two steps, "Creation" and "End", and the creation step Assignee is the administrator user who is "Active".  The BP setup in the project/shell for the Auto Creation tab has the proper workflow setup selected.

CSV Import Failed and Email Notification Received: "Cannot create workflow process" (Doc ID 2344485.1)

In an attempt to resolve the issue a minor change was made to the workflow setup and it was saved. Then the change was reverted and the setup saved again. But the problem still exists after these steps.

Result: "Failed" for Reason: "Cannot create workflow process."

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment.
  2. Navigate to the Project/Shell where the issue has been observed > User Mode > Upper Level BP node > Business Process "BP1" > Import > From CSV Template... > Select "BPRecordCreationCSV" > Import.
  3. A system email is received indicating a failure due to: Reason: "Cannot create workflow process.


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