My Oracle Support Banner

Activities Not Reassigned by Bulk Routing (Doc ID 3006771.1)

Last updated on MARCH 01, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 23.C.13 and later
Information in this document applies to any platform.

Symptoms

We identified a case where some activities should have been optimized to a resource whit better time availability and work zone ratio. Instead, the routing left the activities untouched, they were preassigned to another resource which was busy to perform the activities earlier and had less work zone ratio. We expected that the resource with better work zone ratio and time availability had received the activities to start them earlier.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.