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Error OSC-CREST-00012 And Request Denied When Creating Live Agent Transfer Channel (B2C Service Cloud) With Oracle Digital Assistant (ODA) Due To HTTP 400 Error (Doc ID 3006819.1)

Last updated on FEBRUARY 26, 2024

Applies to:

Oracle Digital Assistant - Version 23.x and later
Information in this document applies to any platform.


Unable to create Agent Integration Channel to configure ODA (Oracle Digital Assistant) with B2C Service Cloud (OSC) for live agent transfer due to the OSC error code OSC-CREST-00012, with the following error in ODA:

"Error attempting to create resource: Request Denied"...Please ensure that the configuration is valid.

 The same configuration steps work in another environment.


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